Coworkers laughed at my rant this morning after discovering you had disabled my account. Apparently it'd been flagged for violating the terms of service, something about possibly being underage and/or impersonating others.
I get that publishing sites do this sort of account sweeping every now and then. But how about letting someone know that this is going to happen and they should do x,y and z to avoid it? Even sending an email notification after the fact would be an okay alternative.
Instead I was presented with the login screen when I opened your app. Given that I'd been out drinking with @deflatermouse, I blamed the shots of whiskey for not remembering my password. After repeatedly trying all combinations of passwords, I finally gave up. How was I going to post a photo of the sky and my food and check-in to my mayorships and cross-post to Foursquare, Twitter and Facebook? Ah, the agony. Mind you, it didn't even cross my mind to use Instagram or Facebook directly. As-if. This morning I used your forgot password form and found out my account was deactivated. OH Shit, I must have been REALLY DRUNK last night and accidentally hit the deactivate button-or-link-on-an-obscure-account-page-that-I-don't-even-remember-going-to and wiped everything out.
eep.
Like any good, savvy albeit lazy consumer, I looked for a contact number on your help pages. When that failed, I completed the steps in one of the knowledge articles and found the account wasn't just deactivated, it had been "administratively disabled". Slight difference, perhaps you should have alerted me in the three previous forms that was the case. Finally after several email exchanges with your customer support rep, my account has been reinstated and no more tweets had to be slain as part of the mission.
So in wrapping up I'd like to note that you've just received another round of funding. How 'bout putting some of those dollars into a little bit more customer service polish?
All the Best,
Kimmie
